Refund policy
Sovereign Suds Return & Refund Policy
At Sovereign Suds, every product is handcrafted in small batches with care and attention to quality. Because our soaps, salves, and body care products are considered personal hygiene items, we do not accept returns or exchanges.
Returns
Due to the nature of our products, all sales are final. We cannot accept returned items once they have been shipped or delivered.
Damaged or Incorrect Orders
Your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with:
- Your order number
- A photo of the damaged item(s)
- A photo of the packaging (if applicable)
Once reviewed, we will gladly offer:
- A replacement product, or
- A refund for the damaged item
Please email us at: [your email here]
Refund Eligibility
Refunds are only issued for:
- Products damaged during shipping
- Incorrect items sent by us
Refunds are not available for:
- Used products
- Opened products
- Allergic reactions or personal scent preferences
- Minor cosmetic differences due to the handmade nature of our products
Handmade Product Disclaimer
Because our products are handcrafted in small batches, slight variations in color, design, and appearance are normal and make each item unique.
Thank you for supporting our small business and handmade creations. 🤍